End‑to‑End Platform Mindmap — Landlord/PM ↔ SuperAgent ↔ Tenant

Landlord / PM Tenant SuperAgent / AI System / Integrations Security & Compliance

Provisioning & Setup

🏢 Landlord / Property Manager — Workspace Setup
Create organization, properties, units, roles, SLA rules, escalation paths.
Owner Portal Org Directory Role-Based Access
Key Tasks
  • Define properties & units (CSV import / API sync from PMS)
  • Set service categories (maintenance, billing, access, noise)
  • Configure SLAs & escalation tiers
  • Connect channels (email, SMS, WhatsApp, in‑app)
Integrations
  • PMS/CRM (Yardi, AppFolio, Buildium)
  • Calendar (Google/Microsoft)
  • Identity (SSO/SAML, SCIM)
🤖 SuperAgent (Landlord Twin) — Community Bootstrap
AI configures community defaults, knowledge, and workflows.
Knowledge Graph Playbooks Policy Templates
Automations
  • Generate house rules, onboarding FAQs, maintenance checklists
  • Draft welcome campaigns & invite templates
  • Suggest escalation logic based on SLA catalog

Invites & Identity

✉️ Bulk / Individual Invites
Send to residents/tenants by unit; track acceptance.
Bulk CSV Email/SMS Audit Log
Flows
  • Bulk import → Validate → Send → Status dashboard
  • Single tenant add → Send welcome → Resend reminders
  • Secure join via magic link / OTP
🪪 Tenant Account + Identity Verification
Create account, verify, bind to unit/lease.
Tenant App KYC/Verification Fraud Heuristics
Steps
  • Sign‑up → Verify email/phone → Link unit
  • Accept community rules & privacy policy

Tenant Twin Onboarding

🧬 Generate Tenant Twin (Avatar FX)
Jarvis‑style setup: face capture, persona sliders, voice selection.
Avatar FX Persona Voice
Training Inputs
  • Preferences: quiet hours, access rules, contact methods
  • Documents: lease, insurance, pet policy
  • Approval rules: auto‑approve small requests, escalate others
📲 iWidgets Landing + SuperAgent Guide
Voice‑first chat; widgets for Messages, Scheduling, Approvals.
iWidgets Conversational UI Notifications
Primary Actions
  • "Report an issue" → auto triage → SLA timer
  • "Request booking" → calendar sync
  • "Check updates" → daily digest

Community FX

🌐 Living Universe of Avatars
2‑D map of tenant/owner twins; posts, invites, polls.
Moderation Announcements Community Feed
Interactions
  • Tenant Twin ↔ SuperAgent: negotiate times, policies
  • Tenant Twin ↔ Vendor Twin: schedule maintenance
  • Voting & polls for building matters
🗓️ Scheduling, Routing & Approvals
Calendar orchestration, time‑window optimization, conflict resolution.
Calendar API Optimizer Approval Rules
Flows
  • Tenant request → SuperAgent proposes slots → Confirm
  • Auto‑notify concierge/security for access
  • Remind, reschedule, or escalate if overdue

Measurement, Governance & Risk

⭐ Ex Rating — Experience Before/After
Capture baseline → interventions → outcome deltas; show impact.
Sentiment Dashboards Micro‑ratings
KPIs
  • Time‑to‑acknowledge & Time‑to‑resolve
  • Rating uplift (pre/post), CSAT, NPS
  • Escalation ratio & first‑contact resolution
🔐 Security, Privacy & Compliance
RBAC, PII vaults, audit logs, consent, data residency.
RBAC PII Vault Audit & DLP
Controls
  • Consent ledger for recordings/avatars
  • Data retention & export (tenant rights)
  • Vendor access governance & least privilege

Operations

🧰 Vendors & Work Orders
Issue intake, classification, dispatch, ETA, on‑site protocols.
WO Engine Auto‑Triage Vendor Roster
Workflow
  • Issue → Category → Priority → Assign vendor
  • Availability lookup → Slot suggestion → Confirm
  • On‑site checklist → Completion proof (photos, notes)

Finance

💳 Payments & Billing
Invoices, digital wallets, ledger sync, refunds/adjustments.
Payments API Ledger Reconciliation
Flows
  • Work order / booking → Charge rules → Invoice
  • Collect payment (card/ACH/wallet) → Receipt
  • Sync to PMS/ERP; proration & credits

Insights

📈 Analytics & Observability
Event streams, metrics, dashboards, anomaly detection.
ETL/ELT Anomaly Ops KPIs
Pipelines
  • Events bus (requests, messages, schedules, payments)
  • Model scoring (sentiment, priority, churn risk)
  • Dashboards for PM & Ownership; alerts for SLA breach
🔀 Data Flow Legend (Numbered Paths)
  • 1–3: Provision → Invite → Identity → Twin creation
  • 4–5: Requests from iWidgets → Scheduling / Community
  • 6–7: Work Order path → Vendor dispatch → Slotting
  • 8: Access/security notifications & audit
  • 9: Completion/Comms → Ex Rating (before/after)
  • 10: Invoice/Charges → Payments → Receipts/Ledger
  • 11–12: Event ingestion → Analytics → Insights/Dashboards/Ex Rating